Shipping FAQ

1. What is your delivery time?
After your order is placed, Non-customized products we promise to ship within 2-3 working days, and Customized Products ship within 3-5 days.

2. Your shipping area?
We can accept orders from the United States.

3. How much should I pay for shipping?
Free shipping for all products.

4. How soon will I receive the goods?
Non-customized products are received within about 4-6 days after shipment, Customized products within about 8-13 days.

5. What should I do if my goods have not been delivered?
If your package does not arrive by the courier's estimated delivery date, it may be due to.
1. Delays due to special circumstances, such as a large volume of packages to be delivered, or excessively inclement weather.
2. The delivery address is incorrect, the address provided may be insufficient or unrecognizable, and the shipping company will automatically return it to us. In these cases, it usually takes up to 20 business days for the courier to return the item to us.
Once we receive your package, you will receive an email to determine whether you would like us to resend the package or process a refund.
In addition, if the goods are lost, you can contact us at and explain the situation.
Also, please contact DHL/UPS/Fedex yourself and provide them with the product tracking details. If the package is confirmed as lost, you can file a claim with the DHL/UPS/Fedex courier.

If you have any questions about our above policies, please contact us via Email: